Privacy Policy

Privacy Policy

Introduction

Welcome to https://pulling-system-collision-repair.collision-talk.com (hereafter referred to as “the Company” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy provides a comprehensive overview of our practices regarding the collection, use, and protection of your information in accordance with international and local data privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Personal Information Collection, Use, and Disclosure Regulations (CPA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Privacy Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://pulling-system-collision-repair.collision-talk.com
  2. All applications and services offered by the Company
  3. Interactions on any linked third-party platforms, applications, products, or services (note that these are governed by their respective privacy policies)

Processing Activities

This policy outlines our practices when you:

  1. Use our applications and services as an authorized user.
  2. Visit our websites that link to this Privacy Policy.
  3. Engage with us through various communication channels, such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal data, including:

  1. Account Information: Details related to your user account, including login credentials and profile settings.
  2. Payment Information: Data associated with your payment methods used for transactions on our platform.
  3. Financial Information: Records of financial transactions and banking details (if provided).
  4. Purchase Information: Details about products or services you have purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: Geographic location information provided by your device when using our location-based services.
  7. Feedback: Your comments, reviews, and responses to surveys or feedback forms.
  8. Social Media Information: Data from social media platforms when you interact with us on these networks.
  9. Product Information: Details about products you have shown interest in or purchased, including preferences and customization choices.

We collect this data through various means: user input forms, account creation processes, order forms, surveys, interactions with our customer support team, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our website and to perform analytics. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary Cookies: Ensure basic functionalities of the website, such as enabling secure log-ins.
  • Preference Cookies: Remember user preferences for a personalized browsing experience.
  • Analytics Cookies: Track website usage and visitor behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The retention periods vary based on the type of data and the purpose it serves:

  • Account information and transaction records are typically kept for the duration of your active account and for a period after that to comply with legal obligations.
  • Financial and payment data may be stored for longer periods due to regulatory requirements, but we ensure its secure deletion once these obligations expire.
  • Cookies and tracking data are retained according to industry standards and user preferences.

Once the data is no longer required or retains beyond the necessary period, we delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols for secure communication and data storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  • Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality agreements.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us immediately using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or objection to the processing of your data.
  • Data portability, allowing you to transfer your data to another controller.
  • The right not to be subject to automated decision-making processes, except where necessary for performing a contract with you.
  • Filing appeals or complaints with relevant data protection authorities.

To exercise these rights or if you have any data-related queries, please reach out to our privacy team using the contact details provided below. We will respond promptly and provide assistance within the legal timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any significant changes will be posted on this page, and we encourage you to review it periodically for updates.

Contact Information

For all privacy-related inquiries, including requests to unsubscribe, data corrections, or any other data-related concerns, please contact us:

We are committed to handling your personal data with care and transparency. Thank you for choosing the Company as your trusted partner in collision repair services.